Effective Date: February 16, 2026

This Privacy Policy describes how Pancake Services LLC, a Texas limited liability company doing business as “Pancake” (“Pancake,” “we,” “us,” or “our”), collects, uses, and protects information in connection with our services.

By using Pancake’s services (“Services”), you agree to this Privacy Policy.

1. Information We Collect and Access

We may collect and/or access the following categories of information in connection with providing the Services:

Information You Provide

• Name, email address, and contact information

• Listing details and property information

• Platform account access (e.g., Airbnb co-host access or equivalent permissions)

• Smart lock access credentials (if voluntarily provided)

• Payment and billing information (processed via third-party payment providers)
  
  

Platform and Account Access

In order to provide Services, Pancake may access and review information available within your connected Platform accounts (such as Airbnb), including but not limited to:

• Listing details and descriptions

• Reservation and booking information

• Guest names and contact details

• Guest message threads

• Calendar availability and pricing information

• Account settings relevant to guest communication and operations

• Review history and ratings

• Activity logs or operational data visible to co-hosts or authorized users
  
  

Such access is used for the purpose of delivering the Services and operational coordination.

Pancake processes Platform account, Listing, and guest-related information solely under Customer’s authorization and instructions in order to provide the Services.

Guest & Operational Information

While providing Services, Pancake may access:

• Guest names and contact information

• Reservation details

• Guest communications

• Vendor and service provider contact information
  
  

Automatically Collected Website Information

When visiting our website, we may collect:

• Device information

• IP address

• Browser type

• Basic analytics data
  
  

Pancake relies on information made available through Customer-provided Platform access and does not independently verify the accuracy or completeness of such information.

Pancake does not intentionally collect sensitive personal information beyond what is reasonably necessary to operate the Services.

2. How We Use Information

We use collected information to:

• Provide and operate the Services

• Communicate with Customers via email, phone, SMS/text message, or platform messaging regarding operational updates, billing matters, onboarding, account notices, and emergency coordination

• Communicate with guests on your behalf

• Coordinate vendors and turnovers

• Draft and publish reviews

• Process subscription payments

• Process emergency and non-emergency authorized charges

• Improve service quality

• Maintain security and prevent fraud

• Comply with legal obligations
  
  

We use information solely for legitimate business and operational purposes.

3. Service Providers

Pancake may share information with trusted third-party service providers who assist in delivering the Services, including:

• Payment processors (e.g., Stripe)

• Software providers and integrations

• Hosting providers

• Communication platforms

• Analytics tools

These service providers are contractually obligated to use information only as necessary to provide services to Pancake.

Pancake does not sell personal information.

4. No Sale of Personal Information

Pancake does not sell personal information to third parties.

Pancake does not share personal information for cross-context behavioral advertising.

5. Data Retention

Pancake retains personal information only for as long as necessary to:

• Provide the Services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

• Maintain business records
  
  

When information is no longer required for legitimate business or legal purposes, it is securely deleted or anonymized.

6. Security

Pancake implements commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

These safeguards may include:

• Access controls

• Authentication procedures

• Encryption where appropriate

• Vendor due diligence

• Internal data access limitations
  
  

However, no system is completely secure, and Pancake cannot guarantee absolute security.

Customer acknowledges that no method of electronic transmission or storage is completely secure and agrees that Pancake shall not be liable for unauthorized access beyond its reasonable control.

7. Smart Lock & Access Data

If Customers voluntarily provide smart lock access credentials:

• Pancake uses such access solely for operational guest support purposes.

• Pancake does not store smart lock credentials beyond what is operationally necessary.
  
  

Customer remains responsible for configuration, credential rotation, and system security.

8. International Data Transfers

Pancake operates in the United States. If personal information is transferred outside of a user’s country of residence, such information will be handled in accordance with this Privacy Policy and applicable law.

9. Your Privacy Rights

Depending on applicable law, individuals may have rights to:

• Access personal information

• Correct inaccurate information

• Request deletion

• Restrict certain uses
  
  

Requests may be submitted by contacting:

support@trypancake.com

Pancake will respond to verified requests as required by applicable law.

10. Use of Aggregated or Anonymized Information

Pancake may use anonymized, de-identified, or aggregated data for analytics, service improvement, and marketing purposes.

Pancake may use anonymized or de-identified excerpts of communications for marketing or educational purposes, provided that no individual, Listing, or Customer can reasonably be identified.

Pancake will not publish identifiable guest or Customer information without explicit written consent.

11. Electronic Communications

By using the Services, you consent to receive communications from Pancake electronically, including via email and platform messaging.

12. Changes to This Privacy Policy

Pancake may update this Privacy Policy from time to time.

Material changes will be communicated via website update or email notice where appropriate.

Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

For questions regarding this Privacy Policy, please contact:

Pancake Services LLC

17350 State Hwy 249, Ste 220 #33918, Houston, Texas 77064 US

support@trypancake.com