Pancake — 24/7 Hospitality Coverage

🥞
You joined Pancake. Welcome in.

Step 2 of 3:

Tell us about your property's unique setup, local service team,
and hosting preferences, so we can fully operate your listing 24/7.

📍 The Essentials

Have multiple listings? Complete this form for just one listing. You can submit it again for additional properties.

Listing Name or Link *

This helps our team identify which specific listing we are operating.

Listing Full Street Address *

Used for coordinating turnovers and property visits with your local team.

Listing Time Zone *

Critical for 24/7 guest care and checkout coordination.

Primary Door Access Device *

How do guests and your local team physically enter the property?

Smart Lock Platform & Access *

For 24/7 guest care and turnover tracking. Please invite support@trypancake.com as a 'Partner' in your smart lock app.
If your smart lock doesn't support sharing or you have a manual lockbox, provide your Master Code.

🤝 Local Service Team

Primary Cleaner Name *

Primary Cleaner Mobile *

Our first point of contact for every turnover.

Backup Cleaner Name (optional)

Backup Cleaner Mobile (optional)

Who we contact immediately if your primary cleaner is unavailable.

Send me Pancake’s exclusive "STR Cleaner Hiring Guide" for tips on vetting and building a reliable team
for seamless turnovers.

Handyman Name (optional)

Handyman Mobile (optional)

Our go-to for on-site repairs or utility issues.

Local Contact Name (optional)

Local Contact Mobile (optional)

In a major emergency, who is the local person we should alert?

💡 Operational Intelligence

Property Quirks & Nuances

Help us avoid midnight calls by telling us about tricky locks, "secret" light switches, or quirks with the Wi-Fi.

System Delays & Timing

List anything that isn't broken but might seem like it to a guest (like slow hot water or a noisy HVAC kick-off).

High-Tech Amenities

Are there any items (Smart TVs, Hot Tubs, Specialty Coffee Makers) that guests frequently struggle to use?

High-Value Inspection Items

List specific items you’d like us to remind your team to double-check for damage during every turnover.

Guest Experience "Wow" Factors

Is there a specific property highlight or local tip you’d like our team to emphasize to guests to help secure those 5-star reviews?

Booking Preferences & Guest Vetting

Are there any guest profiles or booking types you'd like our team to be extra mindful of?

Low-Stock Alerts

If your local team notifies us that supplies are running low, how would you like us to pass that information along to you?

🛡️ Safety & Emergency

Main Water Shut-Off Valve *

Help us protect your property. If this is managed by your building, please provide the maintenance or front desk contact info.

Fire Extinguishers *

For guest safety and local compliance, please list the total number of fire extinguishers and their exact locations.

Trash & Recycling Coordination *

To keep your property pristine and avoid local fines, let us know the bin locations and scheduled pickup days.

Breaker Box Location (optional)

To help our team troubleshoot minor electrical resets, please let us know where the main electrical panel (breaker box) is located.

Backup & Reserve Supplies (optional)

Where do you keep your extra linens and supplies? Please include any necessary access codes so our team can discreetly assist guests or cleaners in an emergency.

Local Rules & Community Nuances

Help us manage your property’s reputation by listing any specific community rules or environmental quirks we should communicate to guests.

I’ve shared the essential details Pancake needs to get started.

Need help? Our team is standing by at support@trypancake.com

🥞
You joined Pancake.
Welcome in.

Step 2 of 3:

Tell us about your property's unique setup, local service team, and hosting preferences, so we can fully operate your listing 24/7.

📍 The Essentials

Have multiple listings? Complete this form for just one listing. You can submit it again for additional properties.

Listing Name or Link *

This helps our team identify which specific listing we are operating.

Listing Full Street Address *

Used for coordinating turnovers and property visits with your local team.

Property Time Zone *

Critical for 24/7 guest care and checkout coordination.

Primary Door Access Device *

How do guests and your local team physically enter the property?

Smart Lock Platform & Access *

For 24/7 guest care & turnover tracking. Please invite support@trypancake.com as a 'Partner' in your smart lock app. If your smart lock doesn't support sharing or you have a manual lockbox, provide your Master Code.

🤝 Local Service Team

Primary Cleaner Name *

Primary Cleaner Mobile *

Our first point of contact for every turnover.

Backup Cleaner Name (optional)

Backup Cleaner Mobile (optional)

Who we contact immediately if your primary cleaner is unavailable.

Send me Pancake’s exclusive "STR Cleaner Hiring Guide" for tips on vetting and building a reliable team for seamless turnovers.

Handyman Name (optional)

Handyman Mobile (optional)

Our go-to for on-site repairs or utility issues.

Local Contact Name (optional)

Local Contact Mobile (optional)

In a major emergency, who is the local person we should alert?

💡 Operational Intelligence

Property Quirks & Nuances

Help us avoid midnight calls by telling us about tricky locks, "secret" light switches, or quirks with the Wi-Fi.

System Delays & Timing

List anything that isn't broken but might seem like it to a guest (like slow hot water or a noisy HVAC kick-off).

High-Tech Amenities

Are there any items (Smart TVs, Hot Tubs, Specialty Coffee Makers) that guests frequently struggle to use?

High-Value Inspection Items

List specific items you’d like us to remind your team to double-check for damage during every turnover.

Guest Experience "Wow" Factors

Is there a specific property highlight or local tip you’d like our team to emphasize to guests to help secure those 5-star reviews?

Booking Preferences & Guest Vetting

Are there any guest profiles or booking types you'd like our team to be extra mindful of?

Low-Stock Alerts

If your local team notifies us that supplies are running low, how would you like us to pass that information along to you?

🛡️ Safety & Emergency

Main Water Shut-Off Valve *

Help us protect your property. If this is managed by your building, please provide the maintenance or front desk contact info.

Fire Extinguishers *

For guest safety and local compliance, please list the total number of fire extinguishers and their exact locations.

Trash & Recycling Coordination *

To keep your property pristine and avoid local fines, let us know the bin locations and scheduled pickup days.

Breaker Box Location (optional)

To help our team troubleshoot minor electrical resets, please let us know where the main electrical panel (breaker box) is located.

Backup & Reserve Supplies (optional)

Where do you keep your extra linens and supplies? Please include any necessary access codes so our team can discreetly assist guests or cleaners in an emergency.

Local Rules & Community Nuances

Help us manage your property’s reputation by listing any specific community rules or environmental quirks we should communicate to guests.

I’ve shared the essential details Pancake needs to get started.

Need help? Our team is standing by at support@trypancake.com

🥞 You joined Pancake. Welcome in.

📍 The Essentials

🤝 Local Service Team

💡 Operational Intelligence

🛡️ Safety & Emergency

🥞 You joined Pancake.Welcome in.

📍 The Essentials

🤝 Local Service Team

💡 Operational Intelligence

🛡️ Safety & Emergency

🥞
You joined Pancake. Welcome in.

🥞
You joined Pancake.
Welcome in.